★★★★★ 1
Look elsewhere for a different device. This is garbage
Style: Convertible, Style: Convertible
I normally don't write reviews, but when I do it's either for something outstanding or something that should be steered clear by everyone in the general public. Unfortunately, this one is for the latter. I purchased this device to begin with as a laptop to be used by my son for Chicago public schools and allow him to be able to access his school work. Upon receiving the first unit physically, the device looks and feels wonderful and within 2 days of starting to use it. The screen was no longer capable for touch capabilities and the keyboard was non-functional as well. I called their customer support line at Asus and Asus. Couldn't figure out what was wrong either, but I was supposed to pay to send a device I just bought to go have it repaired by Asus and this is why I say their customer service is knowledge below standard but I would say some of the worst there is on the market today. Amazon luckily was able to step in and send me a new unit as a replacement. Amazon's customer service is some of the best I've ever you dealt with. Got the new unit and now this one over here. Can't even stay connected to Wi-Fi. My kid can't do his homework. This computer is a total piece of garbage even for something as simple as a means to do homework for a grade school. I will never touch another asus device again and I would advise anyone else that is looking into this product to look elsewhere to avoid the frustration that I'm going through right now
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Reviewed in the United States on October 23, 2024
