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★★★★★ 1
Do not purchase. BBB will help
Don’t waste you money on this if you’re purchasing a vacuum costing you 6-700.00 or more. We have completed the claims process twice so far, called more time than I like to admit. Bought extremely large boxes and packaging and tape. Drove to ups, waited for ups only to not have our unit repaired. This last claim which was 24 hrs after we received the “fixed” item back was in the companies possession for just two hours when we were sent a msg stating they could not repeat the issues and it was on it’s was back AGAIN. So without a working vacuum for weeks it is now headed back with the same issues. The customer service line assure us they would not let it ship out and would instead keep it and a supervisor would check it and found but 10 minutes after my call I received a tracking number. Save yourself the headache and insure through someone else. Vac sounds like a power saw with rocks in it and won’t clean. Company see that as normal. Told many lies and still repair/.refund
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Reviewed in the United States on July 21, 2025
