


Raus mit der Sprache!In der Apotheke sind eine professionelle Gesprchsfhrung und die patientenzentrierte Kommunikation unerlsslich. Soweit die Theorie in der Praxis nehmen Apothekerinnen, Apotheker und PTA hufig wahr, dass ihre fachliche Beratung nicht immer angenommen wird. Im ungnstigsten Fall zeigen sich die Kunden verrgert und ignorieren die vorgeschlagenen Lsungen. Das verursacht Stress und bringt niemanden weiter. Mit einer klaren Gesprchsstruktur und den richtigen
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