


Trainingsbuch Kundenkontakt (Monica Schori)
Marsoni
M251S
Get it in 3 business days with 1 day shipping.
Friday, May 29
Trainingsbuch Kundenkontakt (Monica Schori)Der tgliche Kontakt mit Kunden verlangt einem viel ab: Nerven wie Drahtseile, eine Engelsgeduld, Menschenkenntnis, diplomatisches Geschick u. v. m. An oberster Stelle steht unangefochten: eine positive Grundhaltung! Diese zu bewahren, selbst wenn der Kunde auf Konfrontationskurs geht, ist die grte Kunst. Expertin Monica Schori zeigt in ihrem Trainingsbuch, wie man sich die ntigen Fhigkeiten systematisch aneignet und diese Kundenknigsdisziplin
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Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
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